(WIZwireless)

Issue will be resolved May 19, 2012

Logged: May 17, 2011 20:30 pm
Subject: All clients Packet Loss on WIZwireless network
Details: This is a general notice that we have a planned outage on Saturday morning to replace a router in our server room and the internet connectivity will go down for a few minutes at any time between 6am and 1 pm.

During this period that the backhaul network is down, customers will see a lack of connectivity through our network and will have to use an alternative reserve connection. There currently is a temporary "fix" via a VLAN in Wellington while the technicians continue to work on the fault at Eringa and Mt Clime. We don't anticipate any further customer issues off this site and we are investigating alternative permanent arrangements so this doesn't happen again

We are aware of the issues that this sort of network disruption causes to our customers, and we apologise for any problems arising from this outage

Issue has been resolved Nov 16, 2011 17.20 pm

Logged: Nov 15, 2011 20:30 pm
Subject: All clients Packet Loss in Hutt area
Details: Incident logged on monitoring system and on call engineer investigated with backhaul provider in Hutt to remedy the problem. This was not a WIZwireless issue.

During this period that the backhaul network was down, customers would have seen a lack of connectivity through our network and would have had to use an alternative reserve connection. There currently is a temporary "fix" via a VLAN in Wellington while the technicians continue to work on the fault at Eringa and Mt Clime. We don't anticiapte any further customer issues off this site and we are investigating alternative permanent arrangements so this doesn't happen again.

We are aware of the issues that this sort of network disruption causes to our customers, and we apologise for any problems arising from this outage

Issue has been resolved Nov 5, 2011 12.02 pm

Logged: Nov 5, 2011 11.50 am
Subject: All clients Packet Loss
Details: Incident logged on monitoring system and on call engineer investigated with backhaul provider to remedy the problem. This was not a WIZwireless issue.

During this period that the backhaul network was down, customers would have seen lack of connectivity through our network.

We are aware of the issues that this sort of network disruption causes to our customers, and we apologise for any problems arising from this outage

Issue has been resolved Oct 30, 2011 5:42am

Logged: Oct 30, 2011 8:00am
Subject: Carterton clients Packet Loss
Details: Incident logged on monitoring system and on call engineer was dispatched Popoiti tower Access Point facing Carterton to remedy the problem.

During this period that the access point was down, customers would have seen lack of connectivity through our network.

We are aware of the issues that this sort of network disruption causes to our customers, and we apologise for any problems arising from this outage

Issue has been resolved Oct 17, 2011 3.50 pm

Logged: Oct 17, 2011 3.02 pm
Subject: Popotit - TV 3 co-location radio mast - Carterton, some Greytown and Featherston clients Packet Loss
Details: Incident logged on monitoring system and on call engineer was dispatched to Popoiti tower re all Access Points facing Carterton, Greytown and Featherston to remedy the problem.

During this period that the access points were down, customers would have seen lack of connectivity through our network.

We are aware of the issues that this sort of network disruption causes to our customers, and we apologise for any problems arising from this outage

Issue has been resolved May 26, 2011 10:45am

Logged: May 26, 2011 10:15 am
Subject: Featherston clientsPacket Loss
Details: Incident logged on monitoring system and on call engineer was dispatched Popoiti tower Access Point facing Featherston to remedy the problem, and full service was restored at 10:45am.

During this period that the access point was down, customers would have seen lack of connectivity through our network.

We are aware of the issues that this sort of network disruption causes to our customers, and we apologise for any problems arising from this outage

Issue has been resolved

Logged: April 29 2011 08:15 PM
Subject: Network Latency and Packet Loss
Details: Incident logged on monitoring system and on call engineer was dispatched to Bennett's Hill Access Point facing Popoiti to remedy the problem, and full service was restored at 7:35am.

During this period that the access point was down, customers would have
seen extremely high packet loss on all traffic, and lack
of connectivity through our network.

We are aware of the issues that this sort of network disruption causes to
our customers, and we apologise for any problems arising from this outage

Issue has been resolved May 17, 2012 1:52 PM

Logged: Nov 18 2009 11:15 AM
Subject: Network Latency and Packet Loss
Details: Incident summary from our International data provider ICONZ - human error
caused an OSPF failure on an edge router, which caused complete loss of service to the device. ICONZ engineers were dispatched immediately to the Sky Tower to remedy the problem, and full service was restored at 11.35am.

During the 20-minute period that the router was down, customers would have
seen extremely high packet loss on all Auckland-Wellington traffic, and lack
of connectivity through our peering points at APE and Telecom. ICONZ Wired
Country customers would have experienced loss of service at this time also.

We are aware of the issues that this sort of network disruption causes to
our customers, and we apologise for any problems arising from this outage

Issue has been resolved

Logged: Nov 10 2009 08:02PM
Subject: Network Latency and Packet Loss
Details: Traffic within the WIZwireless network is currently flowing via a secondary path. This is causing packet loss and increased latency for some customers. Our engineers are on site repairing our main connection backhaul and expect to have it resolved shortly (as soon as it stops raining). We apologise for any inconvenience this may cause.

Issue has been resolved

Logged: Sep 16 2009 08:02PM
Subject: Network Latency and Packet Loss
Details: Traffic within the ICONZ network is currently flowing via a secondary path. This is causing packet loss and increased latency for some customers. Our engineers are investigating this issue and expect to have it resolved shortly. We apologise for any inconvenience this may cause.